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At Peacock Alley,
we strive to give you the highest level of customer service. We
are here to help you. Below are a few areas that touch on the most
commonly asked questions. Scroll down the page to look for answers
or click on the links below. If you don't find the answer to your
question, please feel to contact us directly.
Privacy
& Security
Securing our customer transactions is a top priority. Personal data
and credit card information are encrypted before being sent over
the Internet. All information is then stored in a secure server.
Peacock Alley does not and will not sell or trade personal information
Orders
Customers will receive automatic confirmation of their order via
email. If the item is stocked in our store, it will be shipped in
four to ten business days. If the item is not in our
store but is stocked with our supplier it will be shipped in two
to four weeks. Special orders, such as custom linens,
are often manufactured after the order is placed and may require
additional shipping time. Customers needing an item(s) by a specific
date are encouraged to call our toll-free number 1-800-701-5861
and speak with a sales representative.
Back
Orders
If a customer order is backordered, Peacock Alley will contact the
customer. The customer may then decide to hold the entire order
until everything has arrived or cancel the entire order. Customers
will not be charged until the order has shipped from our store.
Payment
Options
Our store accepts US dollar payments via VISA, MasterCard, and American
Express.
Shipping
Peacock Alley ships all packages via UPS within the continental
US.
Sales
Tax
Customers with a North Carolina address will automatically be
charged 7% sales tax. No sales tax is added for customers with an
address outside of North Carolina.
Returns
Policy
If a customer is unsatisfied with any product, they are welcome
to return the item to our store. Please contact Peacock Alley within
five days of receipt. There is a 20% restocking fee
for all returned items. If the merchandise is not in new and unused
condition, there will be a 25% restocking fee. Peacock
Alley reserves the right to inspect all returned merchandise and
send back items not acceptable for return.
Special orders
cannot be returned. This includes items not regularly stocked in
our store, custom linens, monogrammed items and dust skirts. Special
order items are indicated on our web site.
Defective, broken
or incorrectly shipped items will not have a restocking fee and
Peacock Alley will pay the return shipping fees.
Customer's
sales receipt must accompany returned items.
Return Process:
1. Call Peacock
Alley at 1-800-701-5861 within five days of receipt. We will then
give the customer a Return Authorization number. This number must
be written on the outside of the shipping box.
2. The return
items must be shipped PREPAID and INSURED for the full purchase
price. If shipping via the US Postal Service, we encourage the customer
to request a receipt signature. Peacock Alley is not responsible
for return items that are not insured and become lost or damaged.
3. Peacock Alley
will credit the customers account at purchase price less the indicated
restocking fee.
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Free
Gift Wrapping
Peacock Alley offers free gift wrapping for any items purchased.
Customers can indicate the occasion for the gift wrapping (wedding,
birthday, etc.) under the Special Instructions box on the order
form.
Gift
Certificates
Gift certificates are available in any amount and can be mailed
upon request.
Contact
Us
Customers with additional questions or comments may contact us directly.
Store Hours:
Monday-Saturday 10am-5pm
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