At Peacock Alley, we strive to give you the highest level of customer service. We are here to help you. Below are a few areas that touch on the most commonly asked questions. Scroll down the page to look for answers or click on the links beside. If you don't find the answer to your question, please feel to contact us directly.
Privacy & Security
Securing our customer transactions is a top priority. Personal data and credit card information are encrypted before being sent over the Internet. All information is then stored in a secure server. Peacock Alley does not and will not sell or trade personal information. | back to top |
Orders
Customers will receive automatic confirmation of their order via email. If the item is stocked in our store, it will be shipped in four to ten business days. If the item is not in our store but is stocked with our supplier it will be shipped in two to four weeks. Special orders, such as custom linens, are often manufactured after the order is placed and may require additional shipping time. Customers needing an item(s) by a specific date are encouraged to call our toll-free number 1-800-701-5861 and speak with a sales representative. | back to top |
Back Orders
If a customer order is backordered, Peacock Alley will contact the customer. The customer may then decide to hold the entire order until everything has arrived or cancel the entire order. Customers will not be charged until the order has shipped from our store. | back to top |
Payment Options
Our store accepts US dollar payments via VISA, MasterCard, and American Express. | back to top |
Shipping
Peacock Alley ships all packages via UPS within the continental US. | back to top |
Sales Tax
Customers with a North Carolina address will automatically be charged 7.75% sales tax. No sales tax is added for customers with an address outside of North Carolina. | back to top |
Returns Policy
If a customer is unsatisfied with any product, they are welcome to return the item to our store. Please contact Peacock Alley within five days of receipt. There is a 20% restocking fee for all returned items. If the merchandise is not in new and unused condition, there will be a 25% restocking fee. Peacock Alley reserves the right to inspect all returned merchandise and send back items not acceptable for return.
Special orders cannot be returned. This includes items not regularly stocked in our store, custom linens, monogrammed items and dust skirts. Special order items are indicated on our web site.
Defective, broken or incorrectly shipped items will not have a restocking fee and Peacock Alley will pay the return shipping fees.
Customer's sales receipt must accompany returned items.
Return Process:
1. Call Peacock Alley at 1-800-701-5861 within five days of receipt. We will then give the customer a Return Authorization number. This number must be written on the outside of the shipping box.
2. The return items must be shipped PREPAID and INSURED for the full purchase price. If shipping via the US Postal Service, we encourage the customer to request a receipt signature. Peacock Alley is not responsible for return items that are not insured and become lost or damaged.
3. Peacock Alley will credit the customers account at purchase price less the indicated restocking fee. | back to top |
Free Gift Wrapping
Peacock Alley offers free gift wrapping for any items purchased. Customers can indicate the occasion for the gift wrapping (wedding, birthday, etc.) under the Special Instructions box on the order form. | back to top |
Gift Certificates
Gift certificates are available in any amount and can be mailed upon request. | back to top |
Contact Us
Customers with additional questions or comments may contact us directly.
Store Hours: Monday-Saturday 10am-5pm
Toll free: 1-800-701-5861
Local: (919) 967-2152
Fax: (919) 967-8422
info@peacockalleygifts.com
123 West Franklin Street
Chapel Hill, NC 27516
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